CyTrack

CyTrack® Technologies has 12 years experience specialising in development and distribution of CTI Telephony & Call Centre Business Communications Software.

• Formed 1995
• Support Centre and Testing Lab 
• Project Management Services
• Partner Education and Learning Centre
• Work to ISO 9001 standards
• Microsoft Certified Partner
• Offices in Asia Pacific and Europe

The Telephone is still one of our most used business tools and yet is vastly under utilised and under exploited given the technologies available today in Computer Telephony Integration (CTI) Call Centre Applications and the Internet.

Our Plan
The CyTrack Suite of Business Communications Products are an enabling modular suite designed to deliver the business benefits and functionalities that Computers, Telephones and the Internet can provide and based on the following core customer advantage points:

• Be Connected – Link your most important business tools – the telephone , PC, your customer contact systems and the Internet
• Plan for the Present and Future - Unified Modular Approach, choose the modules you need now and add later at any time without redundancy
• Be the Best – Utilise the latest in telephony technology that is priced to be affordable to all businesses
• Empower your Business - manage and change requirements in-house, our software speaks your language in a simple and elegant interface without causing you to refer to a technology supplier or have specialised staff
• Enrich Your Relationships - Stand out from the crowd with your customers with our wide range of business communications applications and functionalities
• Ensure Flexibility – your telephone system and your customer database choices, our products integrate to and are endorsed by most leading telephone and CRM platforms
• Measure to Manage - Log, Report and Manage your company and staff resources and telephone technologies
• Cut Costs – use technology today such as VoiP and CTI with the features and functions CyTrack provides to cut your business costs and streamline efficiencies
• Be Supported - your relationship with CyTrack is an ongoing one and we provide a range of support packages to help you realise your investment and keep it working for you.

Product Features

CyTrack Technologies create powerful and versatile software applications that deliver advanced functionality, providing you with a business edge:

• Computer Telephony Integration 
• Telephone Call Accounting
• ACD MIS Reporting
• Inbound Call Centre Routing & Queue Management
• Outbound Call Centre Tele-Marketing Management
• Voice Recording
• Interactive Voice Response (IVR)
• Unified Voice and Fax Messaging

For more information on the CyTrack product range, please visit the Teltrac Technical area of our website.

Applications
Cytrack products can all be purchased individually and in practically all cases we provide an entry level lower priced product - small business level, and a extended feature version - corporate level. Select Applications for a reference page to each application.

CyTrack Products

CyTrack® CyDesk™ - Telephone Unified Communications & CTI
CyTrack® CyRecord™ - Integrated & Flexible Voice Recording
CyTrack® CyCall™ - Multi-Media Outbound & Tele-Marketing Call Centre
CyTrack® CyConsole™ Unified Communications for Front Desk Operators
CyTrack® CyReport™ Call Accounting & Business Intelligence Reporting
CyTrack® CyQ™ - Multi-Media Super Highway Inbound Call Centre
CyTrack® CyLive™ - Intelligent Interactive Voice Response (IVR) Server
CyTrack® CySMS™ - Integrated SMS Message Service
CyTrack® CyChat™ - Instant Messaging Web Chat Server